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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy King

Cindy King

August 29, 2024

5  out of  5
rating by Cindy King
"I am looking forward to working with this team. Spencer was the first call out of 14 calls, from other insurance offices, that understood that he had called me while I was at work and was respectful enough to make arrangements for a return call via text. When we were able to talk he had outstanding communication skills and was very patient while listening and answering all of my questions. Honestly the best experience I have had on the phone with an insurance office ever. Thank you Spencer."
We responded:
"Wow! Thank you so much for sharing Cindy, we really appreciate you taking the time to post this! We love having you here! -Robert McDougall State Farm"
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Colt Ceavers

August 27, 2024

5  out of  5
rating by Colt Ceavers
"My agent was very helpful, very courteous and most of all very affordable. Thanks Robert I really appreciate you!"
We responded:
"Thank you so much Colt! It is so nice to be able to provide the right coverage at an affordable price! Welcome to our agency! -Robert McDougall State Farm"
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Nicole Nichols

August 23, 2024

5  out of  5
rating by Nicole Nichols
"Shout out to Robby for incredible client service!"
We responded:
"Wow Nicole! Thank you for sharing your experience with Robby! We love helping you protect what matters most! -Robert McDougall State Farm"
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Eric Schuetzler

August 23, 2024

5  out of  5
rating by Eric Schuetzler
"Saved me money and they were a pleasure to deal with"
We responded:
"We really appreciate you taking the time to share! We love saving people money! -Robert McDougall State Farm"
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Andrea Efu

August 22, 2024

5  out of  5
rating by Andrea Efu
"Bruno was great and really knows his stuff made this process easy ."
We responded:
"Thank you Andrea!! We really appreciate your wonderful comments and love having you as our customer! -Robert McDougall State Farm"
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Mindy Free

August 22, 2024

5  out of  5
rating by Mindy Free
"Thank you, JoAnne, for your assistance with the claims we need filed. You guys are always helpful and give us great service with a great attitude!"
We responded:
"Wow Mindy! You just made our day! Thank you so much for the kind words!! -Robert McDougall State Farm"
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Collin

August 22, 2024

5  out of  5
rating by Collin
"Very down to earth, real people. Helped me quickly and got me low rates."
We responded:
"Thank you for sharing your experience Collin! We are loving our great rates and try to deliver the best experience for our customers! -Robert McDougall State Farm"
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Sue VanLeeuwen

August 16, 2024

5  out of  5
rating by Sue VanLeeuwen
"Wonderful Staff!"
We responded:
"You made our day Sue! Thank you so much for taking the time to share your experience! -Robert McDougall State Farm"
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Jennifer

August 14, 2024

5  out of  5
rating by Jennifer
"Todd was a tremendous help to me and I'm very satisfied with all his patience and service with me!"
We responded:
"Oh wow Jennifer! What kind words! We love helping with all your insurance needs! -Robert McDougall State Farm"
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Brenda Castellon

August 14, 2024

4  out of  5
rating by Brenda Castellon
"Very helpful....did nit make me obligated to purchase through them."
We responded:
"Thank you for the kind words Brenda! We want everyone to feel comfortable! -Robert McDougall State Farm"
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Cynthia Joseph

August 13, 2024

5  out of  5
rating by Cynthia Joseph
"Imagine having your front tire appear to be on fire with white smoke flowing out. Who can I call…. Robert McDougall Sate Farm. They were right on it, helping me to get the car cared for, then making sure that I was reimbursed for any out of pocket expenses. This State Farm agency is always there for me."
We responded:
"So glad we were able to help!!! And thank you so much for sharing these kind words and the stars! - Robert, with Robert McDougall State Farm"
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Jaylen McKinney

August 12, 2024

5  out of  5
rating by Jaylen McKinney
"Great team! Are very efficient and willing to help!"
We responded:
"Thank you so much for sharing Jaylen! We love having you here! -Robert McDougall State Farm"
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Caleb Smith

August 9, 2024

5  out of  5
rating by Caleb Smith
"Alec has to be my favorite agent I have ever been connected with before from any insurance agency, really made switching insurance a hassle free and easy experience."
We responded:
"Thank you Caleb! Those words made our teams day! We really appreciate you trusting us with your insurance needs! -Robert McDougall State Farm"
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SaturdayAt7

August 9, 2024

5  out of  5
rating by SaturdayAt7
"The team at Robert's office is unmatched. I always feel like they put my needs first and bring as much expertise and value as they can. It feels like family here! I would give 10 stars if I could!"
We responded:
"Wouldn’t that be fun to have 10 stars lol! Thank you so much for the kind words, we really do hope to treat everyone as we would our own families! -Robert McDougall State Farm"
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Hermis Tejeda

August 9, 2024

5  out of  5
rating by Hermis Tejeda
"I had a great experience with Alec. Working via text allowed me to provide the info he needed to provide a quote. It made the whole process flexible and not an interruption of my day. Alec was super responsive and answered all my questions."
We responded:
"Thank you so much Hermis! Taking time out of your busy day to share your experience means so much! -Robert McDougall State Farm"
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Stephany Obrien

August 7, 2024

5  out of  5
rating by Stephany Obrien
"I was shopping around for more affordable insurance and Rob McDougall helped me out alot !!! He Found me alot of discounts, and wayyyy more affordable protection than I had previously. If your shopping around for a better rate, I definitely recommend giving him a call !"
We responded:
"Wow Stephany! Thank you so much for sharing your experience with our team! When shopping for more affordable insurance rates we love to help! -Robert McDougall State Farm"
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Sidney Slaughter

August 6, 2024

5  out of  5
rating by Sidney Slaughter
"Todd was super helpful in getting me set up with me new policy! I really appreciate it and would definitely recommend!"
We responded:
"Wow Sydney! We really appreciate you taking the time to share your experience with our team! We love having you here! -Robert McDougall State Farm"
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Megan

August 2, 2024

5  out of  5
rating by Megan
"Todd was very knowledgeable, helpful, and patient with me (As I dragged my feet). I would absolutely recommend working with Todd for all your insurance needs."
We responded:
"Thank you so much Megan! We love helping with your insurance needs! -Robert McDougall State Farm"
Profile photo of Amanda Marize Skofic

Amanda Marize Skofic

August 2, 2024

5  out of  5
rating by Amanda Marize Skofic
"If you are in the market for new insurance I suggest Robert McDougall State Farm. Joanne is been my agent for going on almost 8 years anytime I have a problem she is there night or day. She takes care of anything and everything that I have questions for whether it be home, life insurance extra coverage above and beyond and vehicle. Thank you Joanne you're wonderful.❤️❤️"
We responded:
"Thank you so much Amanda for sharing your experience. We are so passionate about helping with insurance needs and making sure coverage is right! We appreciate you! -Robert McDougall State Farm"
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James Lawler

August 1, 2024

5  out of  5
rating by James Lawler
"There are a lot of insurance agents out there then there is Janet. Exceptional customer service, great communication skills not to mention the very low premiums she offers. Highly recommend Janet for your insurance needs."
We responded:
"Wow James! Thank you for the kind words! We love our low premiums and helping customers! We appreciate you sharing! -Robert McDougall State Farm"
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Carl Mersman

July 26, 2024

5  out of  5
rating by Carl Mersman
"I’ve been a loyal customer of State Farm Insurance for several years, and I have renters, life, and auto insurance through them. The level of service I’ve received from Janet, Robby, Robert, and Bruno has been nothing short of exceptional. Janet and Robby have always been incredibly helpful and responsive whenever I have questions or need assistance with my policies. Their knowledge and expertise make me feel confident that I have the best coverage possible. Robert and Bruno have also been fantastic, ensuring that my claims are handled promptly and efficiently. Their professionalism and dedication to providing top-notch service are truly commendable. With a team like Janet, Robby, and Bruno, it’s no wonder that Robert and his agency has such a stellar reputation. I highly recommend them to anyone looking for reliable and comprehensive insurance coverage. Thank you for always going above and beyond! Does this meet your needs, or would you like any changes?"
We responded:
"Wow Carl! Thank you so much for allowing us to help you with all your insurance needs! -Robert McDougall State Farm Grand Rapids"
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Ja-won Tillery

July 25, 2024

5  out of  5
rating by Ja-won Tillery
"Robbie was a great help and gave me the best deal I've ever gotten from insurance company. I will definitely recommend him to all of my clients, family and friends."
We responded:
"Thank you so much Ja-won! We love recommendations to family and friends!-Robert McDougall State Farm "
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mark blakley

July 24, 2024

5  out of  5
rating by mark blakley
"Awesome job"
We responded:
"Thank you Mark! We know how busy life is and so appreciate you taking the time to share your experience! -Robert McDougall State Farm"
Profile photo of Cesar Salmeron

Cesar Salmeron

July 19, 2024

5  out of  5
rating by Cesar Salmeron
"Eager to work for my family and I."
We responded:
"Thank you so much for the wonderful comments Cesar! We love working with you! -Robert McDougall State Farm"
Profile photo of Isabelle Troeger

Isabelle Troeger

July 19, 2024

5  out of  5
rating by Isabelle Troeger
"After having car issues, I was helped immediately by a team member who helped quickly and efficiently to solve my situation! So thankful for the quick response and how kind they were!"
We responded:
"Thank you so much for sharing your kind words about our team Isabelle! We love helping my in every way can! -Robert McDougall State Farm"