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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cherokee Dolson

Cherokee Dolson

February 27, 2026

5  out of  5
rating by Cherokee Dolson
"Jaylen was extremely helpful on the phone. He deserves much more than just five stars I'm hearing impaired and have cognitive disabilities but he did his best explain everything even though he had no idea I'm going through an awful migraine on top of it but I still ended up getting insurance today thank you so much for the service and patience hope he has a great weekend!!!"
We responded:
"Thank you so much for the 5-star rating, Cherokee! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Andrea Eaton

February 27, 2026

5  out of  5
rating by Andrea Eaton
"Thank you, Tommy, for making this (sometimes frustrating) experience not only easy, but fast and stress-free. I’ve truly never had a better auto insurance experience from start to finish. Im grateful for the auto rate plus the additional life and renters coverage all within my budget. I’m happy to recommend this agency to everyone I know. Thank you so much!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids . "
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David Driscoll

February 27, 2026

5  out of  5
rating by David Driscoll
"Very helpful, was able to save me money, very thankful"
We responded:
"We are grateful for your 5-star review, David! Thanks for taking a moment to share your positive rating of State Farm Agent Robert McDougall’s Team here in Grand Rapids . "
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Keydriarra Champion

February 26, 2026

5  out of  5
rating by Keydriarra Champion
"Nice & easy agent. Got me done real fast and a quote that no other company was offering."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Kelsey VanOrden

February 26, 2026

5  out of  5
rating by Kelsey VanOrden
"Brent was very helpful, and patient. Quick responses!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids . "
Profile photo of JD

JD

February 26, 2026

5  out of  5
rating by JD
"Tommie was very helpful to work with, and got things done quickly and knowledgeable!"
We responded:
"We are grateful for your 5-star review, JD! Thanks for taking a moment to share your positive rating of State Farm Agent Robert McDougall’s Team here in Grand Rapids . "
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Jawan Pace

February 25, 2026

5  out of  5
rating by Jawan Pace
"Marc was great he was very helpful in a situation where I was not happy with my last state farm agent. I definitely think these guys are a step above the rest not to mention free financial advice and help on retirement"
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Al Gerwin

February 25, 2026

5  out of  5
rating by Al Gerwin
"Carson did a great job for me today with my auto insurance."
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Melody Gatete

February 25, 2026

5  out of  5
rating by Melody Gatete
"Great company, great people, great service, all round has been a 10/10 experience for me even the owner is very nice and down to earth."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
Profile photo of Orlando Lopez

Orlando Lopez

February 25, 2026

5  out of  5
rating by Orlando Lopez
"Excellent service and very friendly."
We responded:
"We appreciate your review, Orlando. We are so happy that you had such a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids ! "
Profile photo of john smith

john smith

February 25, 2026

5  out of  5
rating by john smith
"Brent was fantastic and he went througg countless options and got me the best deal he could within my budget. Im super happy with the while experience and im glad i went with brent"
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Russell Straub

February 24, 2026

5  out of  5
rating by Russell Straub
"Carson was GREAT"
We responded:
"Russell, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
Profile photo of Anissa Smith

Anissa Smith

February 23, 2026

5  out of  5
rating by Anissa Smith
"Mark was fabulous, we have had a terrible time with insurances. Mark saved us money on our car insurance and home insurance!!! Very personable on the phone, his wife is expecting another baby and I am too, conversation was sweet!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
Profile photo of David Onstott

David Onstott

February 23, 2026

5  out of  5
rating by David Onstott
"Anthony was very professional, and helped with all my needs quickly and easy!"
We responded:
"Thank you for your kind review of State Farm Agent Robert McDougall’s Team. We appreciate it!"
Profile photo of Christina Swinehart

Christina Swinehart

February 20, 2026

5  out of  5
rating by Christina Swinehart
"Anthony was amazing! Helped me save a ton!! Thank you so much!! 10/10!!"
We responded:
"Thank you for the 5-star review, Christina! Here on State Farm Agent Robert McDougall’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Carmelo Mendoza

Carmelo Mendoza

February 16, 2026

5  out of  5
rating by Carmelo Mendoza
"Good experience"
We responded:
"Carmelo, so glad you had a good experience! If there is anything we can do, just give us a shout! We're always here to help! -Robert McDougall State Farm"
Profile photo of Tricia Ignasiak

Tricia Ignasiak

February 15, 2026

5  out of  5
rating by Tricia Ignasiak
"Marc was great to work with!!"
We responded:
"Hi Tricia, thanks a bunch for letting me know that you enjoyed working with Marc! Great to have him on my team. Please let us know anything else we can do!! Have a great day. -Robert McDougall State Farm"
Profile photo of Luis Ojeda Bosch

Luis Ojeda Bosch

February 13, 2026

5  out of  5
rating by Luis Ojeda Bosch
"Sergio ha sido un agente increíble, amable y un crack. Ha sabido entender lo que quería y he conseguido un seguro más barato."
We responded:
"Muchas gracias por su review, Luis! Es incredible el poder tener a Sergio en nuestra oficina para poder ayudar a nuestros clients de habla Hispana! -Robert McDougall State Farm
(ENGLISH: We appreciate your review so much, Luis! It's great to have Sergio on our team to help our Spanish speaking customers! -Robert McDougall State Farm)"
Profile photo of Miguel de Andrés Recarte

Miguel de Andrés Recarte

February 13, 2026

5  out of  5
rating by Miguel de Andrés Recarte
"Great experience with Sergio, professional and quick to answer all my questions."
We responded:
"Hi Miguel, thanks for sharing your experience! I love hearing that Sergio is providing great service to our customers!! Have a great weekend. 🤩 -Robert McDougall State Far"
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mac moy

February 12, 2026

5  out of  5
rating by mac moy
"Quick, fast, and punctual. Very concise, yet thorough. Would recommend to anyone wanting comprehensive auto+home insurance."
We responded:
"Thank you for the great review, Mac! We always aim to make the insurance process simple and straightforward for you! -Robert McDougall State Farm"
Profile photo of Michele Paterson Brown

Michele Paterson Brown

February 10, 2026

5  out of  5
rating by Michele Paterson Brown
"Brent was thorough and walked me through everything."
We responded:
"Great to hear you had such a good experience with Brent! I love hearing how our team goes above and beyond for our customers. -Robert McDougall State Farm"
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Tiffany Falen

January 20, 2026

5  out of  5
rating by Tiffany Falen
"Great to work with!"
We responded:
"Tiffany, you made our day! Thanks for being such a valued customer. -Robert McDougall State Farm"
Profile photo of Sandy S Freedom Dobson

Sandy S Freedom Dobson

January 16, 2026

5  out of  5
rating by Sandy S Freedom Dobson
"Marc is Fantastic ! Lowered my insurance by 120$ a month ! Knowledgeable courteous prompt service !"
We responded:
"Wow Sandy!! I love to hear that! I'll pass on your kind words to Marc. Thanks a ton for sharing this! -Robert McDougall State Farm"
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Chris Wrona

January 14, 2026

5  out of  5
rating by Chris Wrona
"Logan was a great help to me finding the best rate!"
We responded:
"Chris, your review brightened our day! Thanks for trusting us with your insurance needs. -Robert McDougall State Farm"
Profile photo of Scott Rypma

Scott Rypma

January 14, 2026

5  out of  5
rating by Scott Rypma
"Brent was super professional and easy to work with!"
We responded:
"Scott, thank you for your wonderful review of our agency! - Robert McDougall State Farm"