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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tammy Graves

June 16, 2026

5  out of  5
rating by Tammy Graves
"Back in the Family With State Farm & Jaylen McKinney, Thank You looking forward to doing business with you. & hopefully getting them numbers down the guy who tells it like it is Motto"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jason Scharlow

June 15, 2026

5  out of  5
rating by Jason Scharlow
"I worked with Logan the last couple weeks through text bcuz I was always busy with work. Today I finally got a chance to talk to him and get a policy that I can live with. He helped me out more than just a little. With everything I've been through the last year it was nice to be able to talk to someone like Logan and get a policy I'm able to afford."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Robert McDougall’s Team. "
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John Boos

June 12, 2026

5  out of  5
rating by John Boos
"My Agent Alec Benton was extremely helpful if I had any questions and was always available and just the nicest person ever."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert McDougall’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Where We're Planted

June 12, 2026

5  out of  5
rating by Where We're Planted
"Jaylen is the best! Great team and excellent service!"
We responded:
"Thank you for the amazing review, Where! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Pete Campbell

June 10, 2026

5  out of  5
rating by Pete Campbell
"Sergio was great and made the process of switching over my insurance super simple!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert McDougall’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Melinda Gould

June 5, 2026

5  out of  5
rating by Melinda Gould
"Tommy was a great help! Saving me a few hundred bucks. Very happy with his service!"
We responded:
"Melinda, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Robert McDougall’s Team here in our Grand Rapids office. "
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Mikayla Oryszczak

June 5, 2026

5  out of  5
rating by Mikayla Oryszczak
"Everyone is very helpful here and works quickly to get you the coverage you need!"
We responded:
"Thank you for the fantastic review, Mikayla! We are always here to help with your insurance needs here in Grand Rapids . "
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Willow Green

June 4, 2026

5  out of  5
rating by Willow Green
"I have been working with Bruno for a couple years and would recommend him to anyone. I value his attention to detail and clear communication."
We responded:
"Thank you for taking the time to leave such a great review, Willow. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Suzanna Grindem

May 29, 2026

5  out of  5
rating by Suzanna Grindem
"Brent Gates was absolutely wonderful to work with. He was patient, understanding, and most importantly explained it for me until I understood it. I would recommend to anyone who is looking to switch insurances, to give Brent a call. Definitely will not be disappointed!"
We responded:
"Thank you for the fantastic review, Suzanna! We are always here to help with your insurance needs here in Grand Rapids . "
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Brooke Anderson

May 21, 2026

5  out of  5
rating by Brooke Anderson
"Bruno is AMAZING! He made switching SO easy! Not to mention getting us a SIGNIFICANTLY cheaper price"
We responded:
"Thank you for your kind review of State Farm Agent Robert McDougall’s Team. We appreciate it!"
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RIcardo Marange

May 20, 2026

5  out of  5
rating by RIcardo Marange
"Sergio De Andres"
We responded:
"Wow, thank you for the 5-star review, RIcardo! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Mason Couture

May 20, 2026

5  out of  5
rating by Mason Couture
"I worked with Carson and he got me setup within an hour and was able to save $80 a month from Progressive for auto and renters. He was super helpful with the process and it worked seamlessly. I really appreciate the hard work and, “like a good neighbor, Carson was there!”"
We responded:
"Mason, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Briana Catton

May 19, 2026

5  out of  5
rating by Briana Catton
"Brent was super easy to talk to explained everything and got me a better policy and it's cheaper"
We responded:
"Briana, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Denni Peterson

May 13, 2026

5  out of  5
rating by Denni Peterson
"Anthony was very polite and quick with responses. Highly recommend him."
We responded:
"Denni, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Robert McDougall’s Team!"
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Matthew Urquhart

May 13, 2026

5  out of  5
rating by Matthew Urquhart
"Best insurance agent in Michigan a real fighter gets good prices for his clients"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert McDougall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Rapids ."
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Mary Adams

May 13, 2026

5  out of  5
rating by Mary Adams
"Carson was such a huge help. He directed me to which coverage would be best for me and saved me money. Thank you so much."
We responded:
"We appreciate your review, Mary. We are so happy that you had such a wonderful experience with State Farm Agent Robert McDougall’s Team here in Grand Rapids ! "
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Cujo

May 7, 2026

5  out of  5
rating by Cujo
"Awesome company to deal with! Very helpful, and will do what they can to make everything easier for you."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Robert McDougall’s Team! We deeply appreciate your kind words here in Grand Rapids . "
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S. M. Anthos

May 5, 2026

5  out of  5
rating by S. M. Anthos
"Fantastic, friendly and helpful. Also very patient."
We responded:
"Thank you for your kind review of State Farm Agent Robert McDougall’s Team. We appreciate it!"
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Karie Hoffer

May 5, 2026

5  out of  5
rating by Karie Hoffer
"Bruno was awesome!"
We responded:
"Karie, thank you for your wonderful review of State Farm Agent Robert McDougall’s Team!"
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RUTH ZUROSKE

April 29, 2026

5  out of  5
rating by RUTH ZUROSKE
"They were very helpful in going over options and coverage needed. Explained everything to make sure i was happy with the options we put in place. Carson was very helpful. Thank you Carson."
We responded:
"Wow, thank you for the 5-star review, RUTH! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Cosmo Ligman

April 28, 2026

5  out of  5
rating by Cosmo Ligman
"Marc was fantastic. Not pushy and saved me a ton of money!"
We responded:
"Thanks so much for the fantastic rating, Cosmo! We are so glad you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Logan Staley

April 23, 2026

5  out of  5
rating by Logan Staley
"Great team to deal with! Willing to help however they can."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert McDougall’s Team. "
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leelu leelu

April 20, 2026

5  out of  5
rating by leelu leelu
"Most of the ladies I have talked to our super professional, super sweet always so helpful every time I contact my agent Miss Megan she’s always always returning my call within minutes is such a good feeling to know that I don’t have to run around and look for my agent wait for days or none of that cause God knows I’ve had my fear share of dealing with not so pleasant insurance agents, but thank God for the ladies at State Farm. They are amazing and super helpful and super professional so if you want a piece of mine, I definitely recommend."
We responded:
"What a glowing review! Thank you for giving Megan the shout-out!!! I may be biased, but I really do think I have the best service team anywhere. ❤❤❤ Thanks for backing me up on that! ~ Robert McDougall State Farm"
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Ladan Moshki

April 18, 2026

5  out of  5
rating by Ladan Moshki
"They are very friendly and available all the time"
We responded:
"Hi Ladan, glad you noticed! Unfortunately it seems like a lot of local insurance agents are unable to have adequate staffing so that the customer is basically **ALWAYS** sent to voicemail. Now I can't promise that will never happen with our office, but it will be pretty rare! We want to be here for you when you need us!! Thanks so much for the thoughtful review! ~ Robert McDougall State Farm"
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Nick Kling

April 18, 2026

5  out of  5
rating by Nick Kling
"Easy to work with and really helpful. Found the prefect plan for me."
We responded:
"Thanks, Nick! So glad my team was able to find just the right solutions for you. Appreciate your review. Thank you. ~ Robert McDougall State Farm"