State Farm® Insurance Agent Robert McDougall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bridget
October 16, 2026
"Always very helpful in answering questions."
"Bridget, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Grand Rapids insurance team! - Your State Farm Agent, Robert McDougall "
Troy
October 16, 2026
"I worked with Joann she talked down to me treated me. With no respect. I totaled my car.and they kept taking my auto pay. And sending me bills threatening to cancel my insurance after car was already totaled and they paid it off. Even a month later still sending me bills about car. I canceled my motorcycle insurance months ago.they made me get life insurance. But they never canceled that . Im going to cancel house insurance next. I have never been treated so bad ever."
"I am so sorry to hear this Troy, if you give us a call today we can get your billing corrected, this is not the experience I want for our customers and although a 1 star review is hard to see as a business owner I respect you wanted to share your experience. Please give us a chance to make this right. -Robert McDougall State Farm Team"
kay kay
October 14, 2026
"Tony was very helpful and quick to respond when we bought a new car and needed assistance."
"Thank you for the 5-star review, kay! We’re proud to serve the Grand Rapids community and truly appreciate your support. "
Lora Wilkins
October 12, 2026
"Brent was easy to talk to and right on top of everything that would help keep my rate low. I would highly recommend Brent and State Farm to anyone!"
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Grand Rapids insurance team. "
Lee Waruszewski
October 8, 2026
"Kind staff & great people to talk to very helpful & answer all of your questions, thank you!"
"Lee, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
Richard Gilliam
October 8, 2026
"Expert customer service with a very knowledgeable team.
Thank you all for being so helpful.
Sincerely Richard Gilliam customer."
"Thank you so much for the 5 stars, Richard! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Theodore Washington
October 8, 2026
"Very helpful !"
"Theodore, thank you for the fantastic review! We’re always here to support you with your insurance needs in Grand Rapids. "
cheri deblauwe
October 6, 2026
"wonderful, wonderful, thank you Sergio for helping me obtain insurance on my home and car.You are sure a smart and helpful man! Thank you again and again!!"
"Thank you so much for the 5 stars, cheri! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Amy Hehl
October 5, 2026
"The service I’ve received over the years from Joanne French is outstanding. She is professional, personable, and knowledgeable. Working with her on my insurance questions makes me feel like I’m cared about, and getting the best service available on my policies. Thank you Joanne."
"Thank you so much for the kind words Amy, did you mean to post this as a 1 star?"
Layne Martin
October 5, 2026
"Christian did a awesome job I was shopping for new insurance I was inundated with calls I was getting frustrated he called and said I won't call you back unless I can save you money. He did call back and saved me over a 1000 dollars."
"Hi Layne, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Robert McDougall, Your State Farm Agent "
kevin gardiepy
October 2, 2026
"Excellent and personable.. very easy to work with"
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Grand Rapids. "
justin kozak
October 1, 2026
"Brent made switching to State Farm quick and easy. A well deserved 5 stars."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Hollandia Outdoors
September 29, 2026
"Alyssa Koster was fantastic to work with! She was professional, responsive, knowledgeable, and made the entire process incredibly easy. She took the time to answer my questions and made sure everything was handled quickly and efficiently. Excellent customer service from start to finish. I highly recommend Alyssa and really appreciate all of her help!"
"Thanks so much for the fantastic rating, Hollandia! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Jason Diekmann
September 29, 2026
"They go above and beyond for you. Thanks Alyssa!"
"Jason, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Robert McDougall and Team "
Alexandre Frank
September 28, 2026
"Anthony was nice, professional and really easy to work with. Highly recommend working with him!"
"Thanks so much for the amazing review, Alexandre! We really appreciate your support here in Grand Rapids. Just reach out anytime if you need us - we’re here for you. "
Dan Trombley
September 25, 2026
"Serigo did a great job with helping me today"
"We really appreciate the kind words Dan! -Robert McDougall State Farm"
Cody picciandra
September 25, 2026
"Thanks for always being great"
"Thank you for the 5-star review of Robert McDougall’s team - we really appreciate your kind words! "
Eritt Batdorff
September 25, 2026
"Very helpful"
"Eritt, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Grand Rapids insurance team is always here and happy to help. "
Luke Morse
September 25, 2026
"Sergio was great help for us today!"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Grand Rapids to know you had such a great experience with us. "
Haiden McNeil
September 24, 2026
"Anthony is great and very helpful with my questions"
"Thank you for the 5-star review, Haiden! We’re proud to serve the Grand Rapids community and truly appreciate your support. "
Big Billz
September 18, 2026
"Straight to the point very helpful"
"Thank you so much for the 5 stars, Big! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Jeremy Williams
September 17, 2026
"Anthony did a great job with home life and auto"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Robert McDougall’s team. "
Tim Knoll
September 16, 2026
"Always helpful at the right price.. Go State Farm"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Jacquelyn Hoskinson
September 16, 2026
"Alyssa thank you so much for your help today! State Farm has been great to me the last 5 yrs"
"Thanks so much for the amazing review, Jacquelyn! We really appreciate your support here in Grand Rapids. Just reach out anytime if you need us - we’re here for you. "
William Fritchie
September 15, 2026
"Had a great experience with Bruno! Saved me money and made the process easy and worry free. Happy to be insured by State Farm."
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "